Last updated: 15 October 2026

1. Overview

Sureepins.com supplies digital products, including electronic PINs, examination tokens, vouchers and other products listed on our website.

Our products are delivered electronically. We do not ship physical goods for orders consisting solely of digital products.

2. Delivery Method

Depending on the product and the features available on our website, delivery may take place through:

• Display of the PIN or token on the website after successful payment confirmation.
• Availability of the purchased product in your customer account, where supported.
• Delivery to the email address provided during checkout, where supported.
• Another electronic delivery method stated on the relevant product page.

Please follow the instructions displayed after checkout to access your purchase.

3. Delivery Time

We aim to fulfil eligible orders promptly after payment has been successfully confirmed.

Many digital orders may be delivered automatically. However, delivery is not guaranteed to be instantaneous in every case. Payment verification, technical issues, network interruptions, product-provider downtime or additional security checks may cause delays.

Where an order has not been delivered within a reasonable time, please contact our support team for assistance.

4. Payment Confirmation

An order will be eligible for fulfilment once the payment has been confirmed.

If your bank account has been debited but the order remains pending, please allow time for the payment status to be updated before making another payment.

If the order remains unresolved, contact us with your transaction reference, order number, amount and payment date. Never send your card PIN, password or card security code to our support team.

5. Incorrect Email Address or Contact Information

Customers are responsible for entering the correct email address and other requested contact details at checkout.

If a digital product has been delivered to the contact information supplied by the customer, recovery or re-delivery may require additional verification. We will assess such requests individually.

6. Missing or Failed Delivery

If you have paid successfully but cannot access your purchased product:

1. Check your order status and the delivery instructions on the website. You can also use Track Transaction.
2. Check your email inbox, including spam and junk folders, if email delivery applies.
3. Confirm that the payment was successful and keep your transaction reference.
4. Contact our support team with your order details.

We will investigate the transaction and, where appropriate, arrange delivery, correct a fulfilment error or explain the next steps.

7. Digital Product Accuracy and Usage

Please review the product description, intended use, validity conditions and any stated restrictions before purchasing.

Some PINs and tokens are subject to rules imposed by the relevant examination body or product issuer. Sureepins cannot extend an issuer's validity period or override its usage restrictions.

If you believe a product supplied by us is invalid or does not match your order, contact us promptly so we can investigate.

8. Duplicate Orders

If you believe you have accidentally placed or paid for an order more than once, contact our support team with the relevant order numbers and payment references.

We will verify the transactions and handle any confirmed duplicate payment in accordance with our Refund Policy.

9. Contact Us

For delivery enquiries, missing products or order issues, contact:

Website: https://sureepins.com
Email: support@sureepins.com