Last updated: 15 October 2026

1. Overview

This Refund Policy explains when Sureepins.com (“Sureepins”, “we”, “us” or “our”) may refund a payment for digital products, including electronic PINs, examination tokens, vouchers and other products listed on our website.

Because digital products may be delivered and used immediately, refunds are limited to the circumstances described below.

2. Orders Not Eligible for a Refund

Completed orders for successfully delivered and valid digital products are generally not eligible for a refund where:

• The customer changes their mind after purchase.
• The customer purchased the wrong product, quantity or examination type.
• The PIN or token has been revealed, redeemed or used.
• The product cannot be used because of incorrect information supplied by the customer.
• The product's validity period or usage limit set by the issuer has expired or been reached.

3. Orders That May Be Eligible for a Refund

We will review refund requests involving:

• Duplicate payments: where the same order was paid for more than once.
• Failed delivery: where payment was confirmed but we were unable to deliver the product.
• Invalid products: where a PIN or token supplied by us is confirmed to be invalid or previously used before delivery to you.
• Incorrect fulfilment: where we delivered a product that does not match your order because of an error on our part.

Where appropriate, we may resolve the issue by delivering the correct or a replacement product instead of issuing a refund.

4. How to Request a Refund

Contact our support team as soon as possible and include:

1. Your name and the email address or phone number used at checkout.
2. Your transaction reference and order number.
3. The amount paid and the payment date.
4. A description of the problem and any supporting evidence, such as screenshots or error messages.

Never send your card PIN, password or card security code to our support team.

5. Review and Verification

We will investigate each request, which may include checking the transaction with our payment provider and confirming the product's status with the relevant issuer.

We may request additional information to verify your identity or the transaction before making a decision.

6. Refund Processing

Approved refunds will be made to the original payment method, unless otherwise agreed.

Once a refund has been initiated, the time taken for it to appear in your account depends on your bank and our payment provider. Payment-provider fees may be deducted where permitted by applicable law.

7. Chargebacks and Disputes

We encourage you to contact us first so we can resolve any issue promptly. If a dispute or chargeback is raised with your bank, we may provide transaction and delivery records to the payment provider to respond to it.

8. Your Statutory Rights

Nothing in this policy excludes any rights that cannot lawfully be excluded under applicable law, including the laws of the Federal Republic of Nigeria.

9. Contact Us

For refund requests or questions about this policy, contact:

Website: https://sureepins.com
Email: support@sureepins.com