Terms and Conditions

Last updated: 15 October 2026

1. Introduction

Welcome to Sureepins.com (“Sureepins”, “we”, “us” or “our”). These Terms and Conditions govern your access to and use of our website and the products and services available through it.

By accessing our website, creating an account where applicable, or purchasing a product, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

2. Our Products and Services

Sureepins provides digital products, including electronic PINs, examination tokens, vouchers and other digital products listed on our website.

Product descriptions, prices, usage instructions and applicable restrictions are displayed on the relevant product pages. Customers are responsible for reviewing these details before completing a purchase.

3. Orders and Payments

All prices are displayed in Nigerian Naira (₦), unless otherwise stated.

Payments must be completed through the payment methods made available on our website. We use third-party payment service providers, including Paystack where applicable, to process transactions securely.

An order will be processed after payment has been confirmed. A payment notification, debit alert or pending transaction status does not necessarily mean that an order has been successfully paid for.

If your account is debited but your order is not confirmed, please contact our support team with your transaction reference and payment details.

4. Digital Product Delivery

Digital products are delivered electronically through the delivery method specified on the website, which may include an on-screen display, customer account or email.

Delivery may be delayed by payment verification, network issues, service-provider downtime or other technical circumstances.

Please consult our Delivery Policy for further information.

5. Customer Responsibilities

You agree to:

  • Provide accurate information when placing an order.
  • Ensure that the selected product is appropriate for your intended use.
  • Follow the product's usage instructions and applicable restrictions.
  • Keep any purchased PIN, token or voucher confidential.
  • Avoid fraudulent transactions, unauthorised use or attempts to interfere with our website.
  • Contact us promptly if you encounter a payment or delivery problem.

You are responsible for ensuring that a product meets your requirements before purchase.

6. Digital Product Restrictions

Digital PINs, tokens and vouchers may be subject to restrictions imposed by the relevant examination body, service provider or product issuer.

Some products may be valid for a limited period, a specific candidate, a specified number of uses or another defined purpose. Such restrictions will apply as described on the relevant product page or by the issuer.

Once a PIN or token has been revealed, redeemed or used, it may not be possible to reverse its use or restore its original value.

7. Refunds and Cancellations

Because digital products may be delivered and used immediately, completed orders for successfully delivered and valid digital products are generally not eligible for refunds solely because a customer changes their mind or purchases the wrong product.

However, we will review complaints involving duplicate payments, failed delivery, invalid products supplied by us, incorrect fulfilment attributable to us or other legitimate issues.

Please refer to our Refund Policy for the full terms and procedure.

Nothing in this policy excludes any rights that cannot lawfully be excluded under applicable law.

8. Website Availability

We aim to keep our website accessible and our services operational. However, we do not guarantee uninterrupted availability.

Access may occasionally be affected by maintenance, technical faults, internet connectivity, payment-provider outages or third-party service interruptions.

Where reasonably possible, we will work to resolve issues that affect customers' orders.

9. Intellectual Property

Website content, branding, text, graphics and other materials owned by Sureepins may not be copied, reproduced or commercially exploited without our prior permission, except as permitted by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

10. Limitation of Liability

To the extent permitted by applicable law, Sureepins is not responsible for losses caused by incorrect information supplied by a customer, misuse of a digital product after delivery, or interruptions originating from third-party services beyond our reasonable control.

This section does not exclude liability for matters that cannot legally be excluded or limited.

11. Privacy

We collect and use customer information in accordance with our Privacy Policy. By using our website, you acknowledge that your information will be handled as described in that policy.

12. Changes to These Terms

We may update these Terms and Conditions when our services, operations or legal obligations change. The latest version will be published on this page with its updated date.

13. Governing Law

These Terms and Conditions are subject to the applicable laws of the Federal Republic of Nigeria.

14. Contact Us

For questions, complaints or assistance regarding these Terms and Conditions, please contact:

Website: https://sureepins.com
Email: support@sureepins.com