Last updated: 15 October 2026

1. Introduction

Sureepins.com (“Sureepins”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it and the choices available to you when you use our website or purchase our digital products.

2. Information We Collect

Depending on how you use our website, we may collect:

• Contact information: Your name, email address and phone number.
• Order information: Products purchased, order references, transaction status, purchase date and order history.
• Payment information: Transaction references, payment status and other information necessary to verify payments. Card and other sensitive payment details are handled by the relevant payment provider where applicable.
• Technical information: IP address, browser type, device information, website activity and diagnostic logs.
• Support communications: Information you provide when contacting us about an order, payment, refund or other enquiry.

We seek to collect only information reasonably necessary for our business operations and the services we provide.

3. How We Use Your Information

We may use your information to:

• Process orders and deliver purchased digital products.
• Confirm payments and reconcile transactions.
• Send order confirmations and essential service notifications.
• Respond to customer enquiries and resolve complaints.
• Investigate suspected fraud, abuse or unauthorised transactions.
• Maintain records for accounting, tax, legal and regulatory purposes.
• Protect and improve the security, performance and reliability of our website.
• Improve our products and customer experience.
• Send promotional communications where permitted and, where required, with your consent.

You may opt out of promotional communications at any time. Essential messages concerning your purchases or account may still be sent where necessary.

4. Payment Processing

We may use Paystack and other authorised payment service providers to process payments.

When you make a payment, the relevant provider may collect and process information under its own privacy policy and applicable terms. We receive transaction information necessary to confirm payment, fulfil your order, provide support and manage disputes.

Sureepins does not intend to collect or store full payment card details, including card security codes, on its own systems.

5. Cookies and Technical Data

Our website may use cookies or similar technologies to maintain website functionality, remember preferences, improve security and understand website usage.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

If we use analytics or advertising technologies, information may be processed by the relevant providers in accordance with their applicable privacy policies and settings.

6. Sharing of Information

We do not sell your personal information.

We may share relevant information with:

• Payment providers, to process transactions and manage payment disputes.
• Product suppliers and service providers, where necessary to fulfil orders or provide customer support.
• Technology and hosting providers, to operate, maintain and secure our website.
• Professional advisers and authorities, where necessary for legal compliance, fraud prevention or the protection of our rights and customers.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please keep your account credentials and purchased digital PINs confidential and notify us if you suspect unauthorised access to your account or order information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide customer support, maintain business records and meet applicable legal, accounting or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete it or render it anonymous, subject to applicable retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion of information where appropriate, or further information about how your data is used.

You may also object to or request restrictions on certain processing activities where the law provides such rights.

To make a request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not operate.

Please review the relevant third party's privacy policy before providing information to it.

11. Children's Privacy

Our website is not intended to encourage children to disclose unnecessary personal information. Where a product is purchased for a minor, the purchaser should provide only the information required for the transaction and lawful fulfilment of the product.

12. Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. Any revised version will be published on this page with an updated date.

13. Contact Us

For privacy questions or requests concerning your personal information, contact:

Website: https://sureepins.com
Email: support@sureepins.com